Now Shipping to over 170 Countries ! // FREE shipping options if you spend €25/$28 or more in EU, USA and Canada

FAQ

PRODUCT INFORMATION

Our formulas are brimming with natural plant and fruit extracts and we use safe and natural preservative systems at a responsible minimum level. This results in an expiry date for all our products. The expiration date is visible close to the hourglass symbol on all packaging. The month/year date is to be found after “EXP”.

Period after opening (PAO) refers to the amount of time a product will offer the highest efficacy and remain stable after it has first been opened.

All our single use products don't have a PAO as they are meant to be used directly after opening. All other Starskin products do have a PAO, in most cases 6-8 months. You can find the PAO in the open-jar symbol.

Absolutely. Starskin products are manufactured to the highest standards. Our factories are internationally GMP (Good Manufacturing Practice) and ISO certified. Starskin products are sold world-wide. This means that our products comply to all local regulations, including but not limited to EU, USA, Canada and Australia regulations, some of which are among the strictest in the world.

 If you have an intolerance or allergy to a known ingredient, please check with your physician whether our products are suitable for your sensitives. Always read "the how to use" and "warnings" on the packaging and follow them strictly. If in doubt always perform a patch test or consult a specialist.

Starskin is Peta certified cruelty-free! We do not test our formulas on animals. 

Our products are always formulated as naturally as possible. However, our priority is that Starskin products deliver results, not trigger breakouts and are safe for your skin health. Following our philosophy, we always formulate with the highest quality natural ingredients. Our ORGLAMIC range contains the most precious natural ingredients in the highest concentration (up to 100%).

Almost all of our products are Gluten-free with the exception to Close-Up™, Magic Hour™, The Diamond Mask™ and the Sea Kelp Mask™. As we do not produce in dedicated gluten-free facilities, always consult your physician in case off any doubt.

We consciously choose not to formulate with animal-derived ingredients. The exception is the use of Honey in our Pink Cactus Lip Sleeping Mask.

No, we never use (or have used) Parabens.

Orders, Shipping & Returns

Yes for almost all countries. We are now shipping to over 170 Countries.

All orders received by 3pm CET on working days will be processed and shipped on the same day. Depending on the destination, shipping time in EU will take 1-6 days, for the USA and Canada 2-8 working days and for the Rest of the World 2-12 days. We offer standard  shipping and Express shipping depending on you destination and order value this can be free of charge. You can follow you package with the Track & Trace number which will be emailed to you. [See Covid-19 delays]

Due to the extremely high volume of online orders, our transport companies are experiencing delivery delays. Please allow an additional shipping time of 1-3 working days. 

We offer free shipping on all orders above €25 in EU, USA and Canada. For the rest of the world free shipping for all orders above €75.

Please contact us immediately at hello@starskin.com if you have placed an incorrect order. Of course we will try to change your order, however the possibility will depend on your order status in the warehouse. Unfortunately, once you have received a shipping confirmation, changes are not possible.

Your package can be followed using the Track and Trace code sent to you by email.

We are confident that you will love our products and will be 100% satisfied. If, for any reason, you are not satisfied with your purchase please contact us immediately. We will be happy to answer any queries.

If you wish to return your product, we will assist you with a trouble-free exchange or return. Email us at hello@starskin.com within 30 days of purchase date and we will provide you with a return authorization including return shipping label and return instructions. The product must be unopened and in the original packaging. Upon receipt of your return shipment, we will immediately refund your purchase. Please note that returns without an official return authorization will not be accepted by our warehouse. If you have purchased STARSKIN products from another retailer, please contact them for their return policy.

Depending on local tax regulations your package may be subject to the Customs Fee of your local government. STARSKIN is not responsible for Customs Fees or duty taxes.